Shipping & Processing
SaunaSpace® strives to ship your order as quickly as possible. All shipping fees are based on specific products ordered and on shipping destination. For precise shipping costs by country, state and postal code, add a product to your Cart and use the Shipping Calculator on the Cart Page.
ORDER PROCESSING TIME
Refer to the Product Page for a particular Product’s processing time.
If your order’s processing time extends longer than this for any reason, we will notify you.
We will send you an Order Complete email with your shipment tracking number(s) when your order ships.
DO WE SHIP SIGNATURE-REQUIRED?
To USA destinations, by default we ship No-Signature-Required. For USA shipping destinations, your order’s packages will be dropped off at your location and the shipment will be recorded by the carrier as delivered, at which point the the packages are your responsibility.
If you have any concerns about the safety of the delivered packages, please write “SHIP SIGNATURE REQUIRED” in the Order Notes field on Checkout. We will then ship Signature-Required and someone must be present at the time of delivery to sign for the packages. If no one is present to accept the packages, delivery will be attempted the next business day.
All international orders are shipped Signature-Required.
SHIPPING CARRIERS, METHODS & TIMEFRAMES
FREE GROUND Shipping to USA
Add your desired items to cart and use the Cart’s Shipping Calculator Tool to see what shipping carriers and rates apply to your shipping destination.
All shipping rates & time frames are for estimation purposes only. Depending on your shipping location, actual shipment rate & transit time may be exceed listed rates & time frames.
USPS has box dimensional limitations that prevent us from shipping some of our products via USPS. In these cases, only Fedex shipping methods will be available.
International Orders will take additional time (3-14 business days or more, depending on country) for customs clearance once the items arrive to the destination country. Please read Customs Fees and Duties for International Orders below for more information.
Email us at email@example.com with your country, postal code and desired product, and we will confirm available shipping services and provide an exact shipping quote for international destinations.
Shipments to United States
- Free Fedex Ground Shipping in USA for Sauna, Light Panel and Stool orders: 3-6 business days
- Please read the GST and Self-Broker explanation below under Important Info for Shipments to Canada.
Shipments to All Other International Destinations
AUSTRALIA, CONTINENTAL EUROPE, HONG KONG, JAPAN, MIDDLE EAST, NEW ZEALAND, SOUTH KOREA, SINGAPORE, TAIWAN, UNITED KINGDOM (UK) and more
- USPS Priority Mail International: 6-10 business days
- USPS Priority Express Mail International: 3-5 business days
- USPS Global Express Guaranteed: 3-7 business days
- Fedex International Economy: 4-8 business days
Depending on Product ordered and particular shipping destination, USPS shipping options may not be available due to the carrier’s applicable size restrictions. In these cases, only the Fedex International Economy shipping method will be available. The Cart Shipping Calculator Tool will always display all available shipping methods based on the products added to cart, destination country & zipcode.
CUSTOMS FEES, DUTIES & BROKER FEES FOR INTERNATIONAL ORDERS
SaunaSpace® does not pre-pay any international import/duty fees that may be assessed by your country’s customs/duty enforcement. Nor do we pre-pay any broker fees associated with importation. Any and all import/duty/broker fees must be paid by the receiver. SaunaSpace® cannot estimate the cost of any import or duty fees to which ordered products may be subject, and it is your responsibility as the receiver to contact your country’s customs/enforcement body to ascertain these fees.
IMPORTANT INFO FOR SHIPMENTS TO CANADA
Duty-Free NAFTA Certification
Our Pocket Sauna Products are manufactured in USA and do qualify for NAFTA duty-free treatment.
Total Cost Calculation for Canadian Shipments
Customers shipping to Canada will be charged the provincial GST and possibly a Fedex Broker Fee, unless you self-broker the shipment:
- Brokered Order Total = Product Price + Shipping Fee + GST + Fedex Broker Fee
- Self-Brokered Order Total = Product Price + Shipping Fee + GST
Canadian Goods & Services Tax (GST), Provincial Sales Tax (PST) & Harmonized Sales Tax (HST)
This will be assessed by your Canadian province during/after customs clearance. Look up your effective sales tax rate by province on Wikipedia.
Fedex Broker Fee & Option to Self-Broker
You will be assessed a broker fee by Fedex proportional to order value (~$60-80 for a complete Pocket Sauna) if you choose to have Fedex broker your imported product.
According to Canadian law, you have the right to choose to broker the customs clearance process yourself. Read below for more info on self-brokering.
How do I self-clear (self-broker)?
If your goods have arrived at a Fedex facility in Canada, you can self-clear the items by collecting some documents and making a trip to your local Customs office. You must wait for the goods to arrive at the warehouse. You will need the following docs:
1. The manifest or waybill: Fedex will need to provide this to you. It contains the shipping details of your package. Without this, Customs will not know what to release. You can request the courier company provide your documents by e-mail, although you may have to pick up a hard copy at their facility.
2. The invoice: In order to collect the correct amount of tax on your purchase, Customs will need to see your invoice. They may also potentially ask for proof of payment (i.e. your receipt) to make sure you are declaring the right value.
Take these documents to the Customs office closest to the warehouse where your goods are being held. Some Customs offices have computer programs which allow you to rate your own entry. Others will require you to complete Form B15 with an agent’s assistance. You will also be asked for proof of identification. Pay the duties and taxes owed, and an agent will stamp your manifest as proof of release from their control.
With the stamped copy of your manifest (aka the Customs Delivery Authority), you can return to the Fedex facility. Show them the stamped copy of the manifest and they will hand you your parcel.
Can I clear goods for someone else?
In certain cases, if provided with written authority and proof of identification, you can clear goods for an employer or a relative. You cannot, however, clear for any personal profit unless you are a licensed customs broker.
My courier said they will return my package unless I pay their brokerage fee, is this true?
No one can act as your broker without your express written authority (D1-6-1). If you are threatened with COD charges at the door, you can refuse the package and opt to self-clear. You may also hire another broker to clear your parcel at the courier’s facility, or better yet, before it arrives so you can receive it immediately.