100 DAY TRIAL | 100 DAY MONEY BACK GUARANTEE | FREE RETURNS

You have up to 100 days to test your SaunaSpace® Product and decide if it suits you.

FREE RETURN SHIPPING in USA. We think you’ll keep it. But if not, you can return it during the 100 Day Trial for a 100% refund.

As long as the SaunaSpace® Product is still in “like new condition” we will refund the purchase price.

If you roughed it up a bit, that’s okay. We may deduct a proportional amount from the refund to cover the cost of repair of the damaged component.


Return shipping fee for all international destinations: equivalent to the actual cost to return-ship.

Claims for items missing or damaged in transit must be received within five (5) business days of receipt of product.

You may either exchange the product for the same product or receive a refund for amount of the purchased product. Refunds on returned products will be issued in the same payment form as tendered at time of purchase. Payments made by credit card will be reimbursed to your account after we receive and inspect the item. Please allow 7-14 days for a credit to appear on your credit card statement.


 

How Do I Return Or Exchange An Item?

1. Email us, describing your reason for return/exchange & your desired return method, DROP-OFF or PICKUP

Email: returns@saunaspace.com

We will email you pre-paid FEDEX labels for the return ship:

  • For DROP-OFF at your local FEDEX Office or Customer Center:
    • Labels emailed to you may only be used for drop-off
    • Drop-off may occur any date on or after labels are received, for up to 10 days.
  • For PICK-UP at your address:
    • indicate the desired pickup date and time window
    • pickup date must be at least 24 hours ahead of schedule date
    • pickup time window must be minimum 4 hrs, during 8am – 6pm local time

2. Pack Return Items into Boxes

  • Do not return bulbs. Keep them.
  • Re-pack the item(s) in its original shipping carton exactly as it was received.
  • Tape carton(s) securely shut.
  • Print the pre-paid FEDEX labels we emailed you and affix pre-paid labels to appropriate box(s).
  • Please note the dimensions and item descriptions for each label, as each label is meant for the appropriate box size and weight.

3. Ship

DROP-OFF at your closest Fedex location or wait for your scheduled PICK-UP.

100 Day Trial Return Policy Rules

We are not responsible for lost or damaged packages.

All returned or exchanged items must be in “like-new” condition, in their original shipping carton, and must include all packing material and all parts. Products must be undamaged, unmarred, and unstained.

Goods will be inspected upon return. Identified damages due to user abuse may result in proportional reduction of refund amount.

Please take care to re-pack items exactly as received in order to avoid damage during return shipping. Damage due to poorly packed items are not covered by the included shipping insurance and will be deducted from refund.

SaunaSpace® is not responsible for personal data or items left in returned merchandise.

SaunaSpace® is not responsible for any consequential or incidental damage resulting from the sale or use of any product bought from us. We are responsible for the monetary value of the product only.

 


 

What About Warrantied Repairs?

All our SaunaSpace® Products are warranted against defects in manufacturing and workmanship under individual consumer use, as per our Lifetime Warranty.

You pay shipping cost both ways, to us and back to you (after the 100 Day Trial ends).

5-10 business days will be required for repair or replacement before your repaired product or replacement product is shipped out to you. All repaired or replacement products will be shipped by ground courier service and a tracking number will be emailed to you once the shipment is in transport.

At our discretion, we may ship out a replacement part in lieu of return-repair. In this case, you pay ship cost to mail the replacement part to you.

Refer to return procedure described above to return your Product for repair.

 


 

What About Non-Warrantied Repairs?

Rest assured that our Handmade Products are built with strict quality controls and will last a lifetime if properly taken care of according to the Product’s Operation Manual.

For non-warranted repairs, you pay shipping cost both ways, to us and back to you.

Refer to return procedure described above to return your Product for repair.