100 DAY TRIAL | 100 DAY MONEY BACK GUARANTEE | FREE RETURNS*

You have up to 100 days to test your New SaunaSpace® Product and decide if it suits you.

*Free Returns on New Products only shipped to destinations in the USA and Canada. For Returns of Refurbished Products, see our Refurbished Product Return Rules below.


New Product Returns

FREE RETURN SHIPPING IN USA & CANADA FOR NEW PRODUCT ORDERS OVER $248
We think you’ll keep it. But if not, you can return it during the 100 Day Trial for a 100% refund. As long as the SaunaSpace® Product is still in “like new condition” we will refund the purchase price. If you roughed it up a bit, that’s okay. We may deduct a proportional amount from the refund to cover the cost of repair of the damaged component.

RETURN SHIPPING FEE FOR ALL OTHER NEW PRODUCT ORDERS IN USA & CANADA
New Product return ship cost is equivalent to the actual cost to return-ship. You may return the goods on your own via an insured, trackable carrier method and we will refund the value of the items returned, as per our 100 Day Trial Policy Rules listed below. You can also follow the steps below under “How Do I Return Or Exchange An Item?” if you wish us to issue you pre-paid FedEx return ship labels. We will deduct the return ship cost incurred from the refund.

RETURN SHIP FEE FOR ALL NEW PRODUCT INTERNATIONAL ORDERS (EXCLUDING CANADA)
Equivalent to the actual cost to return-ship.


Refurbished Product Returns

We sell SaunaSpace Certified Refurbished Products when Refurbished Products when stock is available.

Refurbished Product Orders are subject to the following conditions:

  • Only available for shipping destinations in the continental USA.
  • Return Ship Fee is $100. This fee will be deducted from your refund. This fee is separate from any reduction to your refund to damages due to user abuse. See our general 100 Day Trial Policy Rules below.

3 Easy Steps to Return Your Items

1. Email us to sales@saunaspace.com, describing your reason for return/exchange AND your desired return method, DROP-OFF or PICKUP

Indicate your desired pickup date and time window at least 24 hours ahead of scheduled pickup date. Time window must be minimum 4 hrs and within business hours 8am – 6pm local time.

2. You will receive an email from us within 1-2 business day containing re-packing & shipping instructions and pre-paid FEDEX labels for your return.

3. Once your returned items are received at our shop, they will be inspected, re-inventoried and appropriate refund issued within 1-5 business days.

 

100 Day Trial Return Policy Rules

  • Claims for items missing or damaged in transit must be received within five (5) business days of receipt of product.
  • You may either exchange the product for the same product or receive a refund for amount of the purchased product. Refunds on returned products will be issued in the same payment form as tendered at time of purchase. Payments made by credit card will be reimbursed to your account after we receive and inspect the item. Please allow 7-14 days for a credit to appear on your credit card statement.
  • We are not responsible for lost or damaged packages.
  • All returned or exchanged items must be in “like-new” condition, in their original shipping carton, and must include all packing material and all parts. Products must be undamaged, unmarred, and unstained.
  • Goods will be inspected upon return. Identified damages due to user abuse may result in proportional reduction of refund amount.
  • Please take care to re-pack items exactly as received and according to the emailed re-packing instructions in order to avoid damage during return shipping. Damage due to poorly packed items are not covered by the included shipping insurance and will be deducted from refund.
  • SaunaSpace® is not responsible for personal data or items left in returned merchandise.
  • SaunaSpace® is not responsible for any consequential or incidental damage resulting from the sale or use of any product bought from us. We are responsible for the monetary value of the product only.

What About Warrantied Repairs?

All our SaunaSpace® Products are warranted against defects in manufacturing and workmanship under individual consumer use, as per our Lifetime Warranty.

You pay shipping cost both ways, to us and back to you (after the 100 Day Trial ends).

5-10 business days will be required for repair or replacement before your repaired product or replacement product is shipped out to you. All repaired or replacement products will be shipped by ground courier service and a tracking number will be emailed to you once the shipment is in transport.

At our discretion, we may ship out a replacement part in lieu of return-repair. In this case, you pay ship cost to mail the replacement part to you.

Refer to return procedure described above to return your Product for repair.


What About Non-Warrantied Repairs?

Rest assured that our Handmade Products are built with strict quality controls and will last a lifetime if properly taken care of according to the Product’s Operation Manual.

For non-warranted repairs, you pay shipping cost both ways, to us and back to you.

Refer to return procedure described above to return your Product for repair.