You have up to 100 days to test your SaunaSpace® Product and decide if it suits you.

We think you’ll keep it. But if not, you can return it during the 100 Day Trial for a 100% refund. As long as the SaunaSpace® Product is still in “like new condition” we will refund the purchase price. If you roughed it up a bit, that’s okay. We may deduct a proportional amount from the refund to cover the cost of repair of the damaged component.

Return ship cost is equivalent to the actual cost to return-ship. You may return the goods on your own via an insured, trackable carrier method and we will refund the value of the items returned, as per our 100 Day Trial Policy Rules listed below. You can also follow the steps below under “How Do I Return Or Exchange An Item?” if you wish us to issue you pre-paid FedEx return ship labels. We will deduct the return ship cost incurred from the refund.

RETURN SHIP FEE FOR ALL INTERNATIONAL DESTINATIONS: equivalent to the actual cost to return-ship.

Claims for items missing or damaged in transit must be received within five (5) business days of receipt of product.

You may either exchange the product for the same product or receive a refund for amount of the purchased product. Refunds on returned products will be issued in the same payment form as tendered at time of purchase. Payments made by credit card will be reimbursed to your account after we receive and inspect the item. Please allow 7-14 days for a credit to appear on your credit card statement.

How Do I Return Or Exchange An Item?

1. Email us, describing your reason for return/exchange & your desired return method, DROP-OFF or PICKUP

Email: returns@saunaspace.com

We will email you pre-paid FEDEX labels for the return ship:

  • For DROP-OFF at your local FEDEX Office or Customer Center:
    • Labels emailed to you may only be used for drop-off
    • Drop-off may occur any date on or after labels are received, for up to 10 days.
  • For PICK-UP at your address:
    • indicate the desired pickup date and time window
    • pickup date must be at least 24 hours ahead of schedule date
    • pickup time window must be minimum 4 hrs, during 8am – 6pm local time

2. Pack Return Items into Boxes

  • If you return a Light Panel (individually or as part of a Pocket Sauna), do NOT return bulbs. Keep them.
  • DO NOT return the attachment turnkey clamps on back of Light Panel.
  • Re-pack the item(s) in its original shipping carton exactly as it was received. It is important to place the cardboard stiffeners and foam parts correctly to protect the components during transit. Failure to do so may cause the components to become marred and incur a reduction in your refund.
  • Tape carton(s) securely shut.
  • Print the pre-paid FEDEX labels we emailed you and affix pre-paid labels to appropriate box(s).
  • Please note the dimensions and item descriptions for each label, as each label is meant for the appropriate box size and weight.
  • Pocket Sauna Packing Instructions:
    • 26x26x14 in. Box:
      Light Panel, Power Cord, Frame Connectors, 2 Cover Layers & Curtain pack inside. The white box containing the Cover and Stool Travel Bags and the stool box containing the Stool go on top of the rest.
    • 62x6x6 in. Box:
      The Mat rolls around the Mat Sticks and Frame Poles. The rolled bundle fits into the Frame Travel Bag and inserts into this box. Make sure the foam squares are on each end for protection of the components.

3. Ship

DROP-OFF at your closest Fedex location or wait for your scheduled PICK-UP.

100 Day Trial Return Policy Rules

We are not responsible for lost or damaged packages.

All returned or exchanged items must be in “like-new” condition, in their original shipping carton, and must include all packing material and all parts. Products must be undamaged, unmarred, and unstained.

Goods will be inspected upon return. Identified damages due to user abuse may result in proportional reduction of refund amount.

Please take care to re-pack items exactly as received in order to avoid damage during return shipping. Damage due to poorly packed items are not covered by the included shipping insurance and will be deducted from refund.

SaunaSpace® is not responsible for personal data or items left in returned merchandise.

SaunaSpace® is not responsible for any consequential or incidental damage resulting from the sale or use of any product bought from us. We are responsible for the monetary value of the product only.

What About Warrantied Repairs?

All our SaunaSpace® Products are warranted against defects in manufacturing and workmanship under individual consumer use, as per our Lifetime Warranty.

You pay shipping cost both ways, to us and back to you (after the 100 Day Trial ends).

5-10 business days will be required for repair or replacement before your repaired product or replacement product is shipped out to you. All repaired or replacement products will be shipped by ground courier service and a tracking number will be emailed to you once the shipment is in transport.

At our discretion, we may ship out a replacement part in lieu of return-repair. In this case, you pay ship cost to mail the replacement part to you.

Refer to return procedure described above to return your Product for repair.

What About Non-Warrantied Repairs?

Rest assured that our Handmade Products are built with strict quality controls and will last a lifetime if properly taken care of according to the Product’s Operation Manual.

For non-warranted repairs, you pay shipping cost both ways, to us and back to you.

Refer to return procedure described above to return your Product for repair.