You have up to 100 days to test your SaunaSpace® Product and decide if it suits you.

We think you’ll keep it. But if not, you can return it for a refund. As long as the SaunaSpace® Product is still in “like new condition” we will refund the purchase price. If you roughed it up a bit, that’s okay. We may deduct a proportional amount (reduction) from the refund to cover the cost of repair of the damaged component.

*excludes orders for bulbs and books only, and other similar orders valued under $248.

RETURN SHIPPING IN USA FOR ORDERS UNDER $248: equivalent to the actual cost to return-ship. You may return the goods on your own via an insured, trackable carrier method and we will refund the value of the items returned, as per our 100 Day Trial Policy Rules listed below. You can also follow the steps on our Shipping & Processing Page under “How Do I Return Or Exchange An Item?” if you wish us to issue you pre-paid FedEx return ship labels. We will deduct the return ship cost incurred from the refund.

RETURN SHIPPING FEE FOR ALL INTERNATIONAL DESTINATIONS: equivalent to the actual cost to return-ship.

Claims for items missing or damaged in transit must be received within five (5) business days of receipt of product.

You may either exchange the product for the same product or receive a refund for amount of the purchased product. Refunds on returned products will be issued in the same payment form as tendered at time of purchase. Payments made by credit card will be reimbursed to your account after we receive and inspect the item. Please allow 7-14 days for a credit to appear on your credit card statement.

Go to Returns & Repairs